© 2019 Diva Rentals by Carol. All Rights Reserved.

 Powered by Avant Garde Digital Media 

NEED ASSISTANCE?

 

240-303-2086

divarentals@gmail.com

 

JOIN OUR LIST

STAY CONNECTED

  • Facebook Clean
  • Twitter Clean
  • White Instagram Icon

Questions or concerns? 

We’re always ready to help!

Call us at

240-303-2086

or email us:

info@divarentals.com

RETURNS

ABOUT US 

Diva Rentals By Carol is an online women's formal wear company, specializing in special occasion attire, including prom wear, formal wear and that little black dress for all occasions. We offer sizes ranging from 0-14; small, medium, large and X-large.  We also carry a Juniors' and Plus collection.  Remember "Divas Rent Too!"

Terms and Conditions:

 

PLEASE READ THESE TERMS CAREFULLY. THESE TERMS MAY HAVE CHANGED SINCE YOU LAST ACCESSED OR USED THE SERVICES. BY CLICKING “I AGREE” OR OTHERWISE ACCESSING OR USING ANY PART OF THE SERVICES, YOU AGREE TO THESE TERMS.

 

The following Terms of Service (“Terms”) between you (“you” or “your”) and Diva Rentals By Carol, Inc. (“we,” “our,” “us,” or “DRBC”) describes the terms and conditions on which you may access and use the DRBC website located at divarentals.com (the “Site”), the DRBC mobile app (the “App”) and related services including DRBC’s product rental and sale services (together with the Site, the App, and the DRBC Content, as defined below, the “Services”). These Terms also apply to rentals and sales, which are part of the Services. By accessing or using any of the Services, you acknowledge that you have read, understood and agreed to be bound by these Terms.

 

 

1. RENTAL OF PRODUCTS

The Services include the rental of Products. This sets out terms and conditions that apply to your rental of any Product.

 

Limits. You acknowledge and agree that we may place limits on the rental of Products, including but not limited to restricting orders placed under a single customer account, payment card or billing or shipping address. We reserve the right to limit, cancel or prohibit any rentals of Products for any reason in our sole discretion, including but not limited to availability and geographic concerns.

 

Collections. If you do not pay the amounts you owe to DRBC when due, then DRBC will need to institute collection procedures. You agree to pay DRBC’s costs of collection, including without limitation reasonable attorneys' fees.

 

A. Rentals

The following additional conditions apply to the rental of any Product.

 

Rental Fee. The rental fee (“Rental Fee”) for the Product will be the total of the rental fee, insurance charges and delivery charges listed on the Site or App for your rental of the Product. When you place your rental order for a Product, you hereby authorize DRBC to charge your payment card for the Rental Fee. There is a non refundable $30.00 service fee for all rentals.  This fee includes pickup and delivery fee plus the cleaning fees $30.*  DRBC will charge your payment card the amount of the Rental Fee  plus the non refundable $30.00 immediately upon your rental order. A reservation of a Product on the Site or App is an order for the rental of that Product, regardless of how far in advance that Product is reserved. In addition, at the time of your rental order for a Product, you hereby authorize DRBC to charge your payment card for an amount equal to 100% of the original retail value of the Product (when new) set forth on the Site or App (“Retail Value”) plus applicable sales taxes; provided that DRBC will only charge your payment card for an amount greater than the Rental Fee as described below. Rental Fees exclude all federal, state and local taxes, GST, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by you directly or, if paid by DRBC, shall be paid by you to DRBC in connection with your rental order.

*Please do not have dresses cleaned the cleaning fee is included in the non refundable $30.00 service fee.

Security Deposit:  There is a 50% refundable rental deposit, which is refundable upon return of items in same condition.

 

Rental Time:  Local rental are from 1 – 3 days; destination rentals are from 3 – 5 days; if additional days are require there will be an additional fee.  

Receiving: You should allow enough time to have the dress (s) delivered to you before your event. I would recommend 24 hours in advance this will allow enough time for fitting.  (Shipping is not available at this time). Once you have your dress, try it on right away. If anything's off in fit or quality, I will try to replace it with a new item. (I would suggest selecting at least 2 dresses, for fit, all designers are cut different). The delivery fee is included in the non refundable service fee $30.00.

Cancellation Policy: You may cancel your rental order subject to the following cancellation fees and policies:

  1. If you cancel thirty (30) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order.

  2. If you cancel less than thirty (30) days but more than fourteen (14) days in advance of the delivery date, you will not receive any refund, but you will receive a full credit to your DRBC account for the Rental Fee associated with the cancelled order. This credit can be applied to any future DRBC rental.

  3. If you cancel fourteen (14) or fewer days in advance of the delivery date, you will receive a credit to your DRBC account for the Rental Fee associated with the cancelled order, minus a cancellation fee of $9.95.

 

Use of the Products: You agree to treat the Products with great care, as if it was borrowed from your close friend. You are responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. Normal wear and tear encompasses minor stains, rips, missing beads, stuck zippers or other minor damage covered by the insurance you paid for with your rental of the applicable Product. If you return a Product that is damaged beyond normal wear and tear, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Product, as determined in our discretion, up to the Retail Value for the Product.

 

Return of the Products; Extensions: You agree to return the Products to DRBC on or before the return date for the Products that are identified in the online invoice for your order. You may extend your order for a Product on the Site, App or by phone to DRBC; provided that any extensions are subject to other orders for that Product and to pre-payment of the additional Rental Fee applicable to that Product for the period of time of the extension. You must return the Product by 12 p.m. on or before the date that the Product is due. We are not responsible for any personal or other items left in the Products or which are returned to DRBC.  If you believe you have accidentally or otherwise sent us any such items, please contact customer service as soon as possible. Our staff may assist in attempting to locate such items at a customer’s request, but are not obligated to and assume no liability for doing so.

Late Fees:  If you return the Products late or not at all, a late fee of fifty dollars ($50.00) will be charged to the payment card you used to pay the Rental Fee or to any other payment card included in your account information that you have provided to DRBC for every day that you are late returning the Products, and you agree to pay such late fees, up to an amount not to exceed 200% of the Retail Value plus applicable sales tax (plus the Rental Fee). The late fee is payable for each order of Products that is not returned when due, not for each Product that is the subject of the order that is late. If you have not returned a Product within twenty (20) days after the return date for the Product, your late return will be considered a non-return and DRBC will charge your payment card the maximum late fee set forth above, less any late fees that you have already paid, plus applicable sales tax.

 

Use of the Products: You agree to treat the Products with great care, as if it was borrowed from your close friend. You are responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. Normal wear and tear encompasses minor stains, rips, missing beads, stuck zippers or other minor damage covered by the insurance you paid for with your rental of the applicable Product. If you return a Product that is damaged beyond normal wear and tear, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Product, as determined in our discretion, up to the Retail Value for the Product.

Clean and Ready to Wear: The Products will be professionally cleaned and delivered ready to wear. DRBC dry cleans and inspects each Product with the utmost care, but use of the Product is at your own risk and DRBC shall not be held liable for any health-related complaints associated with any Product.

Delivery: All deliveries will be through DRBC's shipping partners, which may change from time to time at our discretion. The shipping method used will be at the discretion of DRBC. The Products we send to you will be professionally cleaned and delivered ready to wear. We professionally clean, sterilize and inspect each Product we send to you, but use of the Products is at your own risk and DRBC shall not be held liable for any health-related complaints associated with any Product.

 

Your Account:

Access to parts of the Services requires the creation of a user account, including a user name and password that you choose upon registration. You are solely responsible and liable for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your account information and all use or charges incurred from use of the Services with your account. You agree to notify DRBC promptly of any unauthorized use of your account or password.

 

Services License

Subject to your compliance with these Terms, DRBC grants to you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial purposes.

 

TERMINATION:

 

A. Termination By You

You may deactivate your account and discontinue your use of the Services at any time. In order to deactivate your account, please contact us at help@renttherunway.com. You understand that Your Content may continue to exist and be used on or through the Service even after such deactivation.

 

B. Termination By DRBC

Any violation of these Terms, including any of the prohibitions may result in suspension or termination of your access to the Services and/or removal of Your Content. DRBC may also terminate your account if DRBC determines that your conduct poses a risk or liability to DRBC, or for any other reason as determined by DRBC in its sole discretion.